Frequently Asked Questions

Below you will find answers to a number of our frequently asked questions, please take a look to see if your query is answered and if not then please email us at the address shown at the bottom of this page and we will be happy to help.

 

Are all your sweets really vegan?

Yes! As vegans ourselves we would never purchase or sell products containing any animal derivatives so you can rest assured that our products are all cruelty free.


Is palm oil vegan?

Palm oil is a highly controversial product and although it is a vegan ingredient we understand that many vegans do choose to avoid it due to the environmental and other issues it causes.

We have done research on this product and whilst we fully appreciate the damage it can cause, we believe that alternatives could have even worse effects due to being more land-hungry.

The following article goes in to more detail about this and is an interesting read on the subject: https://www.foodingredientsfirst.com/news/Palm-oil-report-Alternatives-to-the-controversial-crop-would-be-even-worse.html

Wherever possible we will always choose products containing sustainable sourced palm oil however currently there isn’t always an option for this so we have put together a ‘Palm Oil Free’ mix for those who do wish to avoid the ingredient and our ingredients page clearly marks all products that do and don't contain palm oil. 


Are your products suitable for allergy sufferers?

All our sweets contain 100% vegan ingredients and are packaged by ourselves in a fully vegan environment, however some of them are manufactured in a facility which may also produce non-vegan food products so this poses a cross contamination risk with non-vegan allergens which means our products may not be suitable for those with allergies. 

Please see our ingredients page for a full list of the pick & mix style sweets that we supply along with their ingredients.  All other products have their ingredients and allergens listed on the actual product page.  You will see that some of our sweets have no gluten containing ingredients but please note that we do pack sweets which contain wheat in the same area and although it is throughly cleaned we can't claim that our products are suitable for those with wheat / gluten allergies.

We also pack sweets which may contain nuts, soy or seeds so again we can’t guarantee there won’t be any cross contamination of these allergens.

If you have an allergy and are looking to make a purchase then please contact us at info@crueltyfreecandy.co.uk and we will be happy to discuss things further before you place an order. 


Are your products halal?

The majority of our products are halal. As all our products are vegan this means none of them contain gelatine, the only thing to look out for is that some may contain alcohol, however the vast majority of them don't.  You can filter our products by the 'Halal' filter to show the ones that are suitable for those following a halal diet.


Is your packaging eco friendly?

We have done our very best to provide the most eco friendly packaging possible and are proud to advise that our own packaging is 100% recyclable.  We go in to more detail about this here.


Are your plastic pouches BPA free?

Yes!


What is the Best Before Date on your sweets?

This varies between all the different types of sweets but is generally between 6 and 12 months. 

If you opt for the sweets to be packed in a paper bag then we advise to eat them within a couple of weeks to enjoy them at their best or if you transfer them to an airtight container when you receive them then they will last much longer! 


Can you make custom products for specific occasions?

We are open to any enquiries for custom orders and will always do our best to fulfil your specific needs.  Whether it be wedding or party favours, goodie bags for special events or a bulk order, please pop us an email to info@crueltyfreecandy.co.uk with the details of your requirement and we will see what we can do to help!


How much is shipping?

Please click here for our shipping information. 


Do you ship internationally?

Unfortunately we currently only ship within the UK however this may change in the future.

Please note that our delivery services may be subject to postcode area.  Please contact us for further details if you are concerned that your address may be affected.  If you place an order and your postcode falls outside of the standard delivery area then we will contact you to advise of your options. 


Do you have a food hygiene rating?

Yes!  We are proud to advise that our premises have been assessed by South Ribble Borough Council and we have been given a food hygiene rating of 5 which is the highest possible level. 

You can view this on the Food Standards Agency website here.


If your question isn’t answered on this page then please pop us an email to info@crueltyfreecandy.co.uk and we will do our best to help!